Terms & Conditions
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the Sheila Bownas designs, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Terms of sale & contract
We must receive payment for the goods you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges. For furniture it may not be possible for us to deliver to some locations. Our delivery charges are added at the point or purchase and vary with each product. For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation.
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Length measurements are approximate and vary according to the size of the item.
Delivery of all our items except furniture will take 5-7 days.
Delivery and transport for furniture pieces only: Delivery dates acknowledged by Sheila Bownas are estimates only, based upon the best available information concerning courier lead times and transportation schedules. Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within 7 working days of the delivery of the goods in question.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- To make good any shortage or non-delivery
- To replace or repair any goods that are damaged or defective
- To refund to you the amount paid by you for the goods in question
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Returns & exchange policy
Please only order if you are sure that the item is right for your needs as you will not be able to change the order after the item has been entered into production or because it is different to what you expected following delivery unless we have not supplied the correct item or specification as per the order confirmation. Also with regards to furniture please be careful to check access to your property, as delivery is on the basis that you have checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.
Products need to be returned within 14 days.
If you wish to return any items please ensure you e-mail us at sales[AT]sheilabownas.com and return the items within 14 days of receipt of goods. Please return items using recorded delivery or obtain a proof of posting from your Post Office. The product you return must be in unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchaser’s credit or debit card excluding delivery costs.
Refunds may be given at the discretion of the management for returned item/s within 30 days of receipt of goods at Sheila Bownas. We regret that we are unable to refund postage charges for the dispatch or return of items. We reserve the right to refuse a refund on any item that has been used or damaged since dispatch from Sheila Bownas.
Returns should be sent to:
29 Benn Street